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Casual Duty Manager

This post is responsible for delivering quality Duty Management for performances and occasional daytime cover. Reporting to the Commercial & Operations Manager, the Casual Duty Manager is responsible for providing an efficient, effective and a smooth-running Front of House operation. Achieving a high level of service for customers whilst maximising income from ancillary sales, ensuring full compliance with licencing and legal requirements and making sure access and other services are delivered to a high standard.

Furthermore, delivering a high-quality experience to the Theatre’s audiences when visiting the Belgrade, ensuring that we are accessible to patrons with disabilities. Maximising ancillary sales through ice creams, programmes, sweets, and merchandise and developing a team of Ushers and Volunteers. The focus of the role is on Customer Care and Front of House sales to customers serving both Theatre work (scheduled performances, community & education events, being responsible for the building as a public facility) and events and conferencing (commercial hires and facilities).

Salary & Band: £14.10 per hour
Department: Commercial & Operations
Contract: Casual
Line Manager: Commercial & Operations Manager
Location: Belgrade Theatre Coventry

What are we looking for?

Essential:

  • A willingness to embrace the Belgrade Brand Vision and Values,
  • Passionate about the theatre and the part it plays in and for its community,
  • A polite, engaging and welcoming persona, and the ability to engage with customers, with good spoken and written English,
  • A thorough understanding of what makes good customers service and the ability to instil a positive ethos in others,
  • Demonstrable experience of:
    – Maintaining operating procedures
    – Managing a team of casual staff in a busy working environment,
    – Complying with cash handling procedures,
    – Ensuring compliance with health and safety legislation.
  • Energy, flair and enthusiasm,
  • Flexibility and willingness to embrace change,
  • Excellent leader and team worker, supporting the work of colleagues as well as inviting support and input in return,
  • Numerate and literate; computer literate: proficiency in the use of Word, Outlook and Excel and willingness to learn other computer packages used by the theatre,
  • To be an effective champion of the value of live theatre.

Desirable

  • Experience of working in an arts organisation/venue,
  • Previous experience as a Duty Manager or Supervisor within a theatre or hospitality environment.

For more information and to apply, download the Candidate Pack below.

Deadline for applications: Wed 31 Jul, 12noon
Interviews: w/c 5 Aug

Disability Confident Committed Employer

As a Disability Confident Committed Employer, we have committed to:

  • Ensure our recruitment process is inclusive and accessible,
  • Communicating and promoting vacancies,
  • Interviewing disabled people who meet the minimum job criteria,
  • Anticipating and providing reasonable adjustments as required,
  • Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work,
  • At least one activity that will make a difference for disabled people

Find out more about the Disability Confident Employer Scheme here.

If you would like to be considered under the Disability Confident Employer Scheme please complete this form: Disability Confident Employer Scheme.

Finally, if you need any support to help you apply, please don’t hesitate to get in touch via recruitment@belgrade.co.uk, and we will do our best to meet your needs.

Disability Confident Committed Employer Badge

 

For more information and to apply, download the Candidate Pack from the bottom of this page.

Contact

For more information about this role and the recruitment process, email: recruitment@belgrade.co.uk

Download the Candidate Pack