Keeping You Safe

Where possible, please consider walking or cycling for at least part of your journey. If you are using public transport be sure to check your route since it may have changed in light of COVID-19.

We will be opening the auditorium earlier to avoid audiences having to gather to enter at the same time. For some performances you may be given an arrival time when purchasing a ticket.

We ask you to arrive at least half an hour before the performance starts to allow for extra safety checks.

All tickets must be booked in advance so that we can monitor audience numbers. At present we are taking online bookings only whilst our Box Office team continue to work remotely. If you have any access needs please do email a member of the team via boxoffice@belgrade.co.uk so we can assist you with your booking.

All tickets will be issued as either e-tickets to be displayed on a mobile phone, or print-at-home tickets. If you don’t have a smart phone to present an e-ticket at an event and are unable to print your ticket, please contact Box Office via boxoffice@belgrade.co.uk

We will need to take your contact details when booking in line with the government’s Track and Trace policy, and we will also be displaying QR codes for you to scan with the NHS COVID-19 App.

Tickets will be sold in groups of up to 6 people only. Each group will be socially distanced from one another in our auditoria by a minimum of 1 metre. Once in the auditorium you must stay in your allocated seat. If you want to enquire about a booking for a larger group, please contact Box Office via boxoffice@belgrade.co.uk.

In order to protect others, do not attend the venue if you:

• believe you may be infected with COVID-19
• have experienced symptoms in the last 14 days
• have been in close proximity to anyone who has experienced symptoms in the last 14 days
• have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation
• have been instructed to self-isolate.

If any of the above circumstances apply and you cannot attend please contact the Box Office via boxoffice@belgrade.co.uk and the face value of your tickets can be credited to your Belgrade account or refunded.

Face coverings must be worn at all times when visiting the Belgrade Theatre, unless you are seated while eating or drinking. Face coverings must be worn during the performance. You do not have to wear a face covering if:

• you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
• putting on, wearing or removing a face covering would cause you severe distress

To find about more about face covering exemptions and to download an exemption card you can visit the government website here.

Please keep all belongings to a minimum and with you at all times.

We may be taking temperature checks at certain events – please refer to the show’s page on our website for more details.

If temperature checks are in place and we assess that your temperature is 37.8C or higher, you and those who were to be part of your fixed group of tickets will not be allowed to enter the venue and the face value of your tickets can be exchanged, credited to your Belgrade account or refunded.

You will need to maintain a distance of 2 metres from all other people throughout the building. Seating in our auditoria is distanced by a minimum of 1 metre.

Whilst the capacity in our auditoria has been greatly reduced, you may need to pass someone to take your seat. Please limit any risk by keeping your mask on and turning away as you pass.

To help keep you safe the venue will be thoroughly cleaned throughout the day, including before and after all performances. This will include the disinfecting of public areas including toilets, floors, doors and furniture.

Front of House staff and cleaners will follow safety guidelines which include wearing face coverings and gloves as appropriate.

We have also installed kick-pads on toilet doors reducing your need to touch them.

Seating in our open foyers is all socially distanced.

Hand sanitising stations have been set up for your use. We ask that you sanitise your hands upon entering and exiting the building.

Air handling will be switched on and used in our auditoria. Our air handling uses a fresh air and extracted air system. Some of this extracted air will be mixed with fresh air and returned to the theatre space. This increases the fresh air ventilation rate.

If you display COVID-19 symptoms following your visit to the Belgrade seek medical advice as soon as possible.

You will need to inform the Belgrade at the earliest opportunity so that we can contact other customers via Track and Trace. Please contact the Belgrade by emailing boxoffice@belgrade.co.uk