Access symbols key

Audio Described performance

Many of our productions are audio described. Audio description is live commentary, by trained describers, interspersed with the actors’ dialogue. Description is relayed via a discreet headset linked to the infrared audio system. Please note that audio descriptions usually commence 15 minutes prior to the performance. Headsets for the description may be reserved at time of booking and can be collected from Box Office in exchange for a £5 refundable deposit.

We can provide information in large print, Braille, on cassette or CD.

Guide and Hearing Dogs

Guide and hearing dogs are most welcome, please ask about a guide dog space when booking.

Sign Language Interpreted performance

Many of our productions are sign language interpreted. An infra-red hearing system is installed in both theatres. Receivers and headsets are available at Box Office and may be reserved at the time of booking.

Open Captioned performance

Captioning is a way of converting the spoken word and sound effects into visible text, with captioners trained by Stagetext. This provides people with a hearing loss access to live performance. Captions are delivered via a display unit on or near the stage.

Wheelchair Users

In the Main Stage, we have up to 6 seats in Box E which are available for wheelchair users. In B2, there is space for 6 wheelchair users 4 on the ground floor and 1 on each balcony.
An accessible toilet is available in the lower foyer. If you do not possess a RADAR key and need to access the toilets during the day, a key is available from Box Office. There is also a lift available to use next to the Café Bar.

Touch Tour

Touch Tours for a performance of our annual pantomime allow visually impaired people to visit the set, feel the props and interact with the cast prior to performance in order to enhance their experience. Touch Tours are free and last about 45 minutes but must be booked in advance. Please notify Box Offic when booking your tickets.

For further information or help with booking tickets please contact the box office on 024 7655 3055. For further information on access contact our Operations Team on 024 7625 6431.