Box Office Info

Box Office Info

Update – 6 April 2020

In line with current Government guidance regarding COVID-19, we can now confirm that the Theatre is closed to the public until the end of our Spring 2020 Season and all shows until Saturday 4 July have been cancelled or rescheduled for a later date.

A member of our Box Office Team will be in touch with anyone who has booked tickets to arrange refunds, credits or to offer a rescheduled date.

We kindly request that you do not contact box office at this time, but instead wait for them to get in touch with you, in order to help speed up the process. We have a skeleton staff working from home, under difficult circumstances, so we appreciate your patience and understanding as we work as quickly and effectively through this process as we can.

Phone lines are not currently open but if you paid for your tickets by cash and haven’t left contact details, or if the bank card you paid with has changed please let us know via

Any further updates will be announced on our website and via our social media channels: Facebook, Twitter and Instagram.

This situation has obviously put the Theatre under huge financial strain so if you feel able to donate part or all of the cost of your tickets it is very much appreciated. You can also make a donation to the Belgrade to help us through this difficult time.

We can’t wait to reopen our doors and get back to offering you fantastic shows and events, and our Autumn Season will be on sale very soon. Please support us by making sure you’re signed up for email and postal updates from us so we can get in touch with all the details as soon as they’re available.

In the meantime we’re providing all kinds of fun and engaging activity via our social media channels so please do make sure you’re following.

We want to assure everyone that the health and safety of our visitors and staff continues to be our priority. We are currently adhering to all guidelines issued by the British Government and Public Health England regarding COVID-19 (Coronavirus) risks.

The Belgrade Theatre Trust is a registered charity (number 219163). This means that all the money given, raised or earned is not distributed as profit but kept and reinvested in the work that we do. We rely on the continued support of our audiences, funders, corporate partners, Members and donors to ensure that we can continue to develop our artistic and education work and remain central to the communities that we serve. Our normal terms and conditions continue to apply and refunds or credits will be made for any cancelled performances.

We are monitoring this fast changing situation daily and will continue to review the situation. Thank you for your patience and for your continued support.

Box Office Info

024 7655 3055

Belgrade Theatre
Belgrade Square
West Midlands

Box Office opening hours

The Box Office is open Monday – Saturday from 10am, closing 15 minutes after the last show has started or 5.30pm when there are no evening performances, with phone lines open from 10.30am until an hour before the evening show starts. On Mondays when there are no performances Box Office will close at 4pm for staff training.

Purchasing tickets

In person

Call into the Box Office during the above hours.

By phone

Call 024 7655 3055 during the above opening hours and speak to one of our friendly Box Office team. Mastercard, Visa, Delta and Maestro are accepted.

Book online

Go to the What’s On section of this website select your event and click Book tickets. Nearly all of our tickets are cheaper when booked online. It’s easy, secure and you can choose your own seats. Online booking for a performance ends one hour before the performance starts.

Booking Fee

A booking fee of up to £1.50* will be added to all tickets sold over the phone or at the counter at The Belgrade Theatre. This small fee is part of the published ticket price and will enable us to be less reliant on public subsidy, and the income raised will be invested back into the organisation to help support the Theatre’s wide ranging Community activities.

*Exceptions to the fee will include schools and group bookings as well as all tickets booked online. A reduced booking fee applies to Family Tickets.


Reservations are held for three days or until 30 minutes before the performance, whichever is sooner.


Tickets are non-refundable but exchanges can be made at £2.50 donation per ticket and subject to availability. No charge for Members.

Refund Protection

Tickets are non-refundable, but TicketPlan Refund Protection, protecting you against cancellation resulting from accidents, unexpected illnesses and other unspecified unforeseen circumstances, is available for most on-line bookings. Full details are provided in the Refund Protection section and in the TicketPlan terms and conditions which are in the Download section to the left of this page. TicketPlan protection costs £1.50 per ticket and is an optional service administered by TicketPlan on behalf of the Belgrade Theatre. It is not an insurance policy.

The Belgrade reserves the right to alter discounts and prices at any time and to refuse admission.